Shipping policy
Momo Lifestyle LLC ("we" and "us") is the operator of (https://momo-lifestyle.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Returns of non defective products
Momo Lifestyle LLC will happily accept returns of non defective products purchased from this website as long as a request to return is received within 30 days of carrier delivery and item(s) are shipped to us within 30 days of carrier delivery. Item(s) must be returned to us in original packaging including all components, unused, and in a new and unused resellable condition.
Return shipping is to be arranged and paid for by the customer.For more information on returns of non defective products, please refer to our refund policy.
3.2 Warranty Returns
Momo Lifestyle LLC will happily honor any valid warranty claims, provided a claim is submitted within the warranty period of 1 year (12 months) from the date of purchase.
Customers will be required to pay for return shipping of defective items.
For more information on warranty returns, please refer to our refund policy.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 1 - 7 days depending on the chosen shipping method and delivery destination.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Warehouse Operation
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
Momo Lifesyle LLC will do everything possible to process address change requests received before a product is shipped, however cannot guarantee that such requests will be taken into account.
4.5 P.O. Box Shipping
Momo Lifestyle LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
Our products not containing lithium batteries can ship to military addresses worldwide!
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website (when applicable).
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Momo Lifestyle LLC encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Momo Lifestyle LLC at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcels damaged in-transit
We will process a refund or replacement as soon as the carrier has concluded their investigation into the claim, and concluded that they are at fault.
9.2 Process for parcels lost in-transit
We will process a refund or replacement as soon as the carrier has concluded an investigation and deemed the parcel as lost.
9.3 Process for parcels marked as delivered but not received by the customer.
No refunds or replacements can be provided by Momo Lifestyle for packages marked as delivered by the carrier to the correct shipping address. In this case, please contact your local post office and/or carrier to lodge a service request.
10. Customer service
For all customer service enquiries, please contact us at care@momo-lifestyle.com, 305 929 8850, or at https://momo-lifestyle.com/pages/contact